Refund Policy for Courier Partners – Zuboid Courier
At Zuboid Courier, we are committed to building strong partnerships with courier companies to ensure seamless delivery services. We understand that operational challenges may arise, and in certain cases, refunds or reimbursements may be warranted. This refund policy outlines the conditions under which refunds may be provided to our courier company partners.
1. Eligibility for Refunds
Courier companies may be eligible for refunds or reimbursement under the following circumstances:
- Service Disruptions Caused by Platform Errors: Technical issues on our platform leading to service failures.
- Customer Fraud or Misrepresentation: False customer information resulting in non-delivery.
- Incorrect Billing: Overcharges for canceled or unfulfilled services.
- Delayed Payment Processing: Significant delays in payout due to platform errors.
- Undeliverable Orders Due to Customer Error: Incorrect recipient details or unavailable recipients.
2. Non-Refundable Situations
Refunds will not be granted in the following cases:
- Courier operational delays.
- Driver or employee negligence.
- Force majeure events such as extreme weather conditions.
- Partial delivery due to non-compliance with customer instructions.
3. Refund Process
- Request Submission: Requests must be submitted within 7 days of the issue.
- Required Documentation: Order details, logs, and evidence must be provided.
- Processing Time: Refunds will be processed within 14 business days.
- Refund Method: Refunds will be credited to the courier account or refunded via the original payment method.
4. Partial Refunds
For partial service completion, refund amounts may be adjusted accordingly.
5. Courier Company Responsibilities
- Maintain clear communication and provide necessary documentation.
- Comply with service level agreements (SLAs).
6. Dispute Resolution
Disputes can be escalated to our resolution team for review within 10 business days.
7. Contact Information
For inquiries, contact us at info@zuboidcourier.com.
8. Policy Amendments
Zuboid Courier reserves the right to amend this refund policy as needed. Courier companies will be notified of significant changes.
